SD-SARA Complaint Resolution Form

Use this form for any current student or former student enrolled in an online degree program who is filing a complaint against a South Dakota-based degree-granting institution approved under the State Authorization Reciprocity Agreement (SARA).

SARA Complaint Resolution Form
South Dakota
Portal Agency: South Dakota Board of Regents
306 E. Capitol Avenue, Pierre, SD 57501

 
This form is for any current student or former student enrolled in an online degree program who is filing a complaint against a South Dakota-based degree-granting institution approved under the State Authorization Reciprocity Agreement (SARA). Complaints that can be resolved under this process include:
  • An allegation that a postsecondary institution does not meet the state authorization requirements in SDCL ch 13-48 (will be forwarded to Secretary of State);
  • An allegation that a postsecondary institution violated deceptive trade practices and consumer protections guaranteed by SDCL ch 37-24 (will be forwarded to Consumer Affairs Division of the Office of the South Dakota Attorney General), or;
  • An allegation raised by a distance education student that a SARA institution does not meet standards established by the institution’s accrediting agency or SARA. Note: Complaints involving student grades or student conduct violations are governed entirely by institutional policy.

Complainants must first go through the institution’s complaint process before the complaint is brought to the SARA Coordinator.
 
Status
The status of the ticket. This indicates where the ticket is in its lifecycle.
New

COMPLAINANT INFORMATION

Affiliation with the college or university named below:
Affiliation with the college or university named below:

SCHOOL INFORMATION

Location of Institution:

Degree Level and Major (Example: Bachelor of Science in Accounting) of affected Student:
Dates of Attendance at Institution:

COMPLAINT INFORMATION

Have you gone through the institution’s formal complaint process?
Have you gone through the institution’s formal complaint process?
Section A:
If you answered “Yes,” please explain in your detailed complaint description how you exhausted the complaint process. Please attach documentation showing that you have exhausted your appeals at the institutional level.
Section B:
If you answered “No,” please explain below why you were unable to complete the complaint processes. Note that SDBOR will only address complaints after a student has exhausted his/her appeals at the institutional level. Please attach documentation if necessary.
Section C:
Please describe your complaint in detail, including the names of any college or university faculty or staff you spoke to about the complaint. Please attach existing documentation that may substantiate the complaint, which may include: institutional documents, catalogs, transcripts, contracts, brochures, course syllabi, or correspondence regarding the complaint between the complainant and the institution.
Section D:
Please give the titles and contact information for the individuals (if any) you mentioned in Section C.
File attachments associated with the ticket.
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By submitting this form, I affirm that I am a current or former student of the institution named above. I agree to allow the South Dakota Board of Regents to submit a copy of my complaint and supporting materials to the above-named institution for a response. I further authorize the institution to transmit student records related to me affected by the institution’s actions to the Board of Regents for review. I understand that I may have to submit an information release form to the institution. I certify that the information I have provided to the Board of Regents is complete, true and correct to the best of my knowledge and belief.

Other Fields

Your name
Verification Code